Greetings, everyone. First off I'd like to commend the folks at Kingston for doing a fine job of handling business. Some months ago the memory in my work computer (a whopping 1GB) was replaced with a 2-GB kit that turned out to be a mixed blessing. While the increase in memory did, in fact, speed up my computer, it suddenly began crashing several times a day. After some trial-and-error I removed one of the sticks and the crashes stopped, though the previous slowness understandably returned. I made a note for someone to send the offending stick back so I could get back to work as I thought it should go, which is to say without constant hard drive thrashing. A few months went by and other things captured my interest and the memory was forgotten. The other day, however, I happened upon the stick, still in the packaging to which it was returned, and determined to take matters into my own hands. I sent off a request for RMA, indicating that only one stick of the set was defective and asking if it would be acceptable to only return that stick. A couple days later, namely today, I received a response that my request had been accepted, but that I would be required to return both sticks, to ensure return of a matching pair. This arrived just before leaving work. I determined that I would need to amend the RMA from basic to advanced so as not to have to be without RAM for the duration of the shipping process, so I sent an email asking if this was possible without submitting an entire new request. I sent this from my phone while I was out and about, around 6:30pm CST, and within about 10 minutes I found I had a reply: a link to submit additional required information to fix my ticket, of which I availed myself and now my RAM should be in the mail tomorrow, hopefully.

Nice work, you guys.